Continental, Inc

Warranty Analyst

Job ID


Plymouth, MI | 48k-72k| Direct Hire


Continental Inc is looking to hire an experienced Warranty Analyst in Plymouth, Michigan. This position will be responsible for supporting the defined Warranty Process at our customer, driving standardization within the root cause analysis and reporting processes.


Responsibilities of Warranty Analyst:

  • Ensure all Customer Warranty related communication is accurate, on-time and the appropriate documentation has been reviewed and approved by Management at the respective Manufacturing Facilities;
  • Perform multiple problem part tear downs, requiring the use of various hand-tools and diagnostic equipment;
  • Support the continuous tracking of warranty information/claims through initial reports, weekly management reports, and KPIs;
  • Perform lengthy analysis of Dealership problem descriptions on a regular basis, categorizing and establishing an understanding of any relevant trends or new emerging issues
  • Attend regular Customer Warranty part return reviews


Qualifications Of Warranty Analyst:

  • Industrial or Mechanical Diploma or Degree an asset;
  • Minimum of 3 years’ experience in a Manufacturing environment required;
  • Grade 12 Diploma required;
  • Valid Driver's license and ability to travel between plants required;
  • Valid passport and ability to travel outside the country is required;
  • Thorough understanding of Problem Solving methodology (8D Problem Solving, 5 Why, etc.) is required;
  • Thorough understanding of Automotive Warranty Systems and reporting methodology (Ford, GM, FCA) an asset


  • Highly motivated, self- directed, innovative and people oriented person
  • Able to multi-task to meet objectives
  • Strong organizational and problem solving skills
  • Self-starter with the ability to prioritize many different tasks
  • Effective oral and written communication skills in the English Language (Spanish would be an asset)
  • Ability to gather and analyze information
  • Ability to work with a high degree of accuracy and attention to detail
  • Ability to work independently and also as part of a team
  • Strong computer skills, including Microsoft Word, Excel, Power Point


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